Refund Policy
Last updated: July 13, 2026
Each Moon Piece is a unique digital collectible. When you complete a purchase, the piece is permanently reserved to your Moon Piece number, and its personalized certificate and share assets are generated for you.
All Sales Are Final
Because Moon Pieces are unique, permanently reserved, and cannot be resold or reassigned automatically after purchase, all sales are final. By completing checkout you acknowledge that you are purchasing a digital product that is delivered immediately and is non-returnable.
Exceptions
We will issue a refund in the following cases:
- Duplicate charges. If you were charged more than once for the same Moon Piece due to a system or payment error, we will refund the duplicate charge(s).
- Technical errors. If a technical failure on our side prevents your Moon Piece from being delivered and cannot be resolved, we will refund the purchase in full.
- Where required by law. Nothing in this policy limits any statutory refund or consumer-protection rights that apply in your jurisdiction.
How to Request a Refund
Contact support@ownthemoon.net within 14 days of purchase and include your Moon Piece number, the email used at checkout, and a short description of the issue. Approved refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days.
Chargebacks
Please contact us first before initiating a chargeback — we can resolve most issues quickly. Fraudulent chargebacks may result in loss of access to your Moon Piece.
Contact
Questions? Reach us at support@ownthemoon.net.